Knowledge Base

  1. Account/Billing 

    1. How do I change or reset my password?
    2. How do I update my billing information?
    3. How secure is my data?
    4. What are the accepted forms of payment?
    5. How do I add/remove a user?
  2. Video Tutorials 

    1. Training videos/previously recorded webinars
    2. Upcoming webinars
  3. Candidates 

    1. How do I add a candidate?
    2. How do I track applicant EEO-1/VEVRAA/503 information?
    3. How does CATS identify duplicate records?
    4. What is the resume inbox and how do I use it?
    5. How do I add additional resumes or attachments/files to a candidate record?
  4. Career Portal 

    1. Does CATS publish my jobs on the web?
    2. How do I hide from my career portal URL?
    3. What is a career portal?
    4. What is a website branding?
    5. How do I edit my job applications?
  5. Commons 

    1. Commons - How It Works
    2. Commons - Candidate Matches
  6. Email 

    1. Email integration details
    2. How do I create Email templates?
    3. How do I customize the emails that are sent when a candidate applies or registers?
    4. How do candidates and contacts opt-in/out of emails?
  7. General 

    1. Are there any setup fees?
    2. Can I backup my data?
    3. How do I access CATS on my mobile phone?
    4. How do I add tags to a record?
    5. I cannot select a status, what's wrong?
  8. Jobs 

    1. What is the "Category" field for when adding a job order?
    2. Posting a job to your company's Facebook page
    3. How can I copy a candidate pipeline to another job order?
    4. How do I post to Monster or CareerBuilder?
  9. Tips & Tricks 

    1. Search CATS using Chrome address bar
  10. All articles 

    1. Are there any setup fees?
    2. How do I change or reset my password?
    3. Can I change my company name and/or ID?
    4. How do I add a candidate?
    5. How do I stop spam applicants?

Feedback and Knowledge Base